8bitdo Platform Privacy Notice

This page describes what we collect when you use 8bitdo and how we keep that data protected. Our privacy commitments are straightforward: we collect only the information necessary to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and operate our live-dealer tables, sportsbook, and slot games. We do not sell your data to marketing firms, and we do not track you across other websites.

We recognize that your personal information—your government ID, bank account details, gameplay history, and betting patterns—is sensitive. We encrypt all communications between your phone and our servers, store identity documents separately from gameplay data, and limit access to your information to staff with legitimate operational needs.

Our privacy policy applies to users in all supported jurisdictions where 8bitdo operates. If you are located in a region with specific data-protection laws (such as GDPR in Europe), those laws may override this notice. We comply with applicable local regulations in addition to the practices outlined here.

Data We Collect on 8bitdo

When you register an account, we collect your email address and mobile phone number. During identity verification, we collect a scanned copy of your government-issued ID (KTP, passport, or driver's license) and proof of residential address (utility bill, bank statement, or official letter). These documents are uploaded directly to our secure servers and are not sent to third parties.

When you deposit or withdraw funds, we record your payment method (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the amount, timestamp, and transaction status. Your bank or e-wallet provider records these transactions separately on their own systems; we only see the confirmation that a transfer occurred, not your full banking details.

We collect technical data about your device and connection: your IP address, device type, operating system, and browser. This information helps us detect fraud, prevent account takeovers, and identify technical issues affecting your gameplay.

How We Use Your Data

We use identity documents and payment information to verify your age and address, comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements, and prevent fraud. This verification is mandatory for all 8bitdo accounts before deposit or withdrawal.

We use your email address and phone number to send account notifications (login alerts, withdrawal confirmations, terms updates), support responses, and legitimate security communications. We do not send unsolicited marketing emails or SMS; you control notification preferences in your account settings.

We use technical data (IP address, device type) to optimize our platform for different devices and connections, prevent fraud, and identify technical issues. For example, if we detect login attempts from multiple countries within minutes, we may flag unusual activity and ask for verification.

Third-Party Data Processors

We at 8bitdo do not sell your data to marketing firms or data brokers. However, we share necessary information with third parties to operate our service:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive payment requests to facilitate deposits and withdrawals. They process your transaction but do not receive your gaming history or account balance.
• Banks (online payment, e-wallet, mobile banking, local payment): If you use direct bank transfer, your bank processes the transaction and records it on your bank statement.
• Identity verification services: We may use third-party services to verify your government ID and address documents. These services do not retain your documents after verification completes.
• Hosting and analytics: Our servers may be located outside Indonesia. We use encrypted transfer protocols and compliance agreements to protect data in transit.
• Anti-fraud services: We use fraud-detection software to identify suspicious account activity and prevent account takeovers.
• Legal and compliance: If required by law (e.g., anti-money-laundering investigations), we may disclose account information to government agencies or law enforcement.

Data Retention & Deletion

We retain your identity documents (government ID and address proof) for a minimum of five years to comply with anti-money-laundering regulations. After five years, we securely destroy these documents.

We retain payment transaction records (deposit and withdrawal confirmations) for seven years to comply with financial regulations. These records do not include your full bank account numbers—only the last four digits and transaction amounts.

We retain technical logs (IP addresses, device information, login timestamps) for 90 days for security and fraud prevention. After 90 days, these logs are automatically deleted.

Your Rights Regarding Data on 8bitdo

You have the right to request a copy of all personal data we hold about you. Submit a data access request through your account settings or contact our support team with your account ID. We will provide a downloadable copy of your data within 30 days.

You have the right to request correction of inaccurate data. If your name, email, or address is wrong in our records, contact support and we will update it immediately.

You have the right to withdraw consent for optional communications (e.g., marketing emails). You can disable notifications through your account settings at any time. Mandatory communications (security alerts, withdrawal confirmations) cannot be disabled.

Your data is your own. We keep it secure, use it only for necessary operations, and respect your legal rights to access, correct, and delete it.

Security Measures & Encryption

We protect your data using industry-standard encryption (TLS 1.3) for all communications between your device and our servers. Identity documents and payment information are stored in encrypted databases accessible only to authorized staff.

We strongly recommend enabling two-factor authentication (2FA) on your 8bitdo account. With 2FA enabled via SMS or authenticator app, an attacker cannot access your account even if they obtain your password.

Our staff undergo background checks and sign confidentiality agreements. Access to your personal data is logged and monitored. We conduct regular security audits to identify vulnerabilities.

Jurisdiction & Policy Changes

This privacy policy applies to users in all supported jurisdictions where 8bitdo operates. If you are located in Indonesia, the EU, or another region with specific data-protection laws, those laws may grant you additional rights beyond this notice. We comply with all applicable local regulations.

Our servers may be located outside your country. Data transfers are protected by encryption and compliance agreements to ensure your data meets security standards equivalent to or higher than your home jurisdiction.

We may update this privacy policy from time to time to reflect operational changes or legal requirements. We will notify you of material changes via email and in-app notification. Your continued use of 8bitdo after a policy update constitutes acceptance of the new terms.

Contact Us & Complaints

If you have questions about our privacy practices, contact our support team via live chat, email, or ticketing system during standard business hours. We respond to privacy inquiries within 5 business days.

If you believe we have mishandled your personal data or violated your privacy rights, submit a formal complaint through our support system. We investigate complaints and respond with our findings within 30 days. If you remain unsatisfied, you may lodge a complaint with your local data-protection authority (if one exists in your jurisdiction).

Our commitment is clear: we collect only necessary data, protect it with encryption and access controls, and respect your legal rights to access, correct, and delete your information. Whether you play live blackjack in Jakarta, check sportsbook odds during a Liga 1 match in Surabaya, or enjoy slots during downtime in Bandung, your privacy remains protected on 8bitdo.